Inglenook Antiques & Collectables



TERMS & CONDITIONS OF SALE

We work very hard to ensure we have happy customers that return again and again. If you would like to see more pictures of an item, please email us. Please be aware that as we can't update the website instantly, items available will change without notice, but we will do our best to update as soon as we can. Any information we collect will not be used other than for your sale with us, and will not be passed on to a third party for any reason. Your trust is important to us.

N.B.  Please check out Royal Mail's website for any current relevant postal information, including last posting dates for holiday periods, at the following link:

Royal Mail

 

PAYMENT:

Please wait to pay until we have sent an invoice with the total price including Postage & Packing. Once you have received the invoice, and accept our total price, please let us know how you plan on paying. Methods accepted are described below. Items will not be posted until we have received full payment. Personal cheques and Bank Transfers require clearance before your order will be shipped.
UK Sales:
We accept payment by Paypal, personal cheque (drawn from a UK bank), Postal Orders and Bank Transfer.
International Sales:
We accept payment by Paypal, Money Orders (in GPB only) and Bank Transfer.
Please note that we only ship upon receipt of cleared funds.

 

POSTAGE:
Our Postage charges are dependant upon how heavy the total order is, where it is going to and the postal method used. We try very hard to keep postage reasonable but sometimes the cheapest method isn't the best way to send you your item. Our quote will include several delivery options and detail the differences between them.
We discount postage costs whenever possible, and break orders into several shipments if it is cheaper.  Please note that Royal Mail will increase their postal rates from time to time and we will inevitably have to adjust our charges to incorporate these increments as and when it becomes necessary.  As we sell so many different and interesting items, we can't possibly list all the postage rates here for each one, but to give you an idea the list below is a sample of our standard rates for a small selection of China on offer on our website. These are single items or groups only, but we will do our best to offer you the best postal rates we can.  N.B. Please email or 'phone us for a shipping quote before ordering your item(s).  You will find our contact details on our "Contact Us" page.

Sample Postal Charges

Item:

Cup, Saucer & Teaplate Trio .......

 Price:

£5.00 - First Class Recorded
£9.00 - Europe Airmail International Signed For
£12.00 - Rest of the World International Signed For

Milk Jug & Sugar Bowl (2 items) ..

£5.00 - First Class Recorded
£9.00 - Europe, Airmail International Signed For
£12.00 - Rest of the World, International Signed For

 
Large Dinner Plate (1 item) ..........

£8.00 - First Class Recorded
£12.00 - Europe Airmail International Signed For
£16.00 - Rest of the World International Signed For

 
Fruit Dish (1 item) ..........................

£4.00 - First Class Recorded
£8.00 - Europe Airmail International Signed For
£10.00 - Rest of the World International Signed For

 
RETURNS:
In the unlikely event you are not happy with your items, we accept returns within 7 working days of receipt of goods. Please contact us to discuss the problem, and we will do our best to resolve it. Should you still wish to return the goods, they must be sent back in the original packaging we used to send it to you. Return postage is at your expense. Once we have determined the goods are returned in the same condition as were sent, we will immediately refund the purchase price and original postage using the same payment method. We regret that we cannot accept returns after 7 working days.

In the even more unlikely event the goods are damaged in transit, please immediately email us with photos of the item, the damage and packaging. We will refund immediately or upon receipt of the damaged goods, at our discretion.

 

LOST ITEMS:
We are happy to refund for lost items, but can only do so after we have put in a claim from Royal Mail and received compensation from them first. This can take several weeks, so please be patient if this happens.

N.B.  Some of our newer customers who have been viewing an older version of this website have tried, without success, to use the Order Form previously provided.  Please note that this method of ordering is now out-of-date and we now conduct all of our transactions by personal contact with the individual customer.  To order an item, you simply need to contact us by email or telephone, as outlined on our "Contact Us" page.  We will start by giving you an initial quote for shipping the item(s) and then, should you wish to proceed, we will send you an invoice, once the payment method has been agreed.  This way, any questions or requests can be discussed and resolved beforehand, to facilitate a mutually smooth transaction.